Cisco Unified Communication Manager 560 Series

The Cisco® Unified Communications 560, a central part of the Cisco Smart Business Communications System, is an affordable unified communications appliance that provides voice and data communications, voicemail, automated attendant, video, security, and wireless capabilities while integrating with existing desktop applications such as calendar, email, and customer relationship management (CRM) programs. This easy-to-manage platform supports up to 104 phones and voice mailboxes and provides flexible deployment options based on your needs, including support for a wide array of IP phones, public switched telephone network (PSTN) interfaces, and Internet connectivity. This reference guide describes the specifications and capabilities of the Cisco Unified Communications 560 (UC 560)

Features

  • UC 500 Series Model 560 with 4 FXO, 4 Foreign Exchange Service (FXS), and 2 VIC expansion slots
  • Number of Employees: Up to 104
  • Cost-effective and reliable voice, data, and wireless communications just right for your business
  • Works with existing desktop productivity applications and customer relationship management programs
  • Easy installation and management
  • Telephone call processing
  • Integrated voicemail and automated attendant
  • Support for up to 104 phones in multiple locations
  • Integrated business productivity applications
  • Basic call center capabilities
  • Support for music on hold
  • Integrated wireless access (select models)
  • Full functionality for remote staff and teleworkers
  • Integrated voicemail to email capabilities
  • Support for integrated video calls
  • Fax to email capabilities
  • Single-number reach functionality between desk phone, softphones, remote or teleworker phones, and mobile phones

Peripherals

Cisco Unified Communications 500 Series works with the following (sold separately):

  • A variety of Cisco Unified IP Phones and Cisco Small Business Pro Series IP Phones, including Cisco IP Communicator softphone and wireless handsets.
  • Cisco Unified CallConnectors for integration with Windows PC applications including Microsoft Outlook, Internet Explorer, and customer relationships management (CRM) applications to provide easy access to information your employees need.
  • Cisco Catalyst® Express 520 Series Switches, or Cisco ESW 500 Series Switches to connect additional devices such as desktop computers, phones and video cameras.

cisco us 500 product bundle

Technology you can trust to help your business succeed

Cisco UC 500 series is a solution that you can count on for advanced voice and data applications for today and as you grow:

  • Integrated business productivity applications included
  • Collaboration tools such as video and conferencing
  • Easy to grow with simplified licensing
  • Flexible deployment options
  • Remote teleworker capabilities
  • Integrated wireless capabilities
  • Fully secure remote access

Questions?

cisco partner

Looking to buy a IP Phone System? Buy from a trusted Cisco Authorized Partner. To learn more about the features and benefits of the Cisco Unified Comminications 500 Series for Small Business visit our Website.

Contents

Product Overview

Product Part Numbers

Interfaces and Modules

Licensing

Basic Call Center Capabilities

Voice Resource Utilization

Localization

Hardware Specifications


Product Overview

The Cisco® Unified Communications 560 (Figure 1), a central part of the Cisco Smart Business Communications System, is an affordable unified communications appliance that provides voice and data communications, voicemail, automated attendant, video, security, and wireless capabilities while integrating with existing desktop applications such as calendar, email, and customer relationship management (CRM) programs. This easy-to-manage platform supports up to 104 phones and voice mailboxes and provides flexible deployment options based on your needs, including support for a wide array of IP phones, public switched telephone network (PSTN) interfaces, and Internet connectivity. This reference guide describes the specifications and capabilities of the Cisco Unified Communications 560 (UC 560).

Figure 1. Cisco UC 560: FXO Model

Product Part Numbers

The Cisco UC 560 is available in two base versions: an FXO (analog) model and a Basic Rate Interface (BRI) base model. The FXO model is also available with a built-in T1/E1 interface. With ease of ordering as a focus area, each has its own product ID. In addition, there is one software licensing product, multiples of which can be installed to achieve the desired user count. Table 1 lists the part numbers for the Cisco UC 560.

Table 1. Product Part Numbers for the Cisco UC 560

Part Number

Description

UC560-FXO-K9

UC 560 system with 4 FXO, 4 FXS, and 2 voice interface card (VIC) expansion slots

UC560-BRI-K9

UC 560 system with 2 BRI, 4 FXS, and 2 VIC expansion slots

UC560-T1E1-K9

UC 560 system with 4 FXO, 4 FXS, 1 T1/E1, and 1 VIC expansion slot

L-UC-PRO-8U=

Software license upgrade, authorizing an additional 8 users (e-delivery)

Interfaces and Modules

The Cisco UC 560 has built-in interfaces that offer fixed configurations, reducing complexity. In addition, this platform offers voice interface card (VIC) slots to support additional Cisco VIC modules. Table 2 lists the built-in interfaces, and Table 3 lists the modular interfaces supported on the UC 560.

Table 2. Built-In Interfaces Supported on the Cisco UC 560

Interface

Description

Music on hold (MoH) port

Single 3.5-mm audio port

Onboard Ethernet ports

• Three 10/100/1000 Ethernet expansion ports1
• One 10/100/1000 WAN uplink

FXS and direct inward dialing (DID) ports

4 built-in FXS ports (DID is available via the additional module listed in Table 3)

PSTN interfaces (FXO, BRI, or T1/E1)

4 FXO, 2 BRI, or 4 FXO with built-in T1/E1

1One of the three expansion ports defaults to a PC/LAN port to enable configuration of the box and/or to connect to a server. The port can be changed to function as an expansion port.

Table 3. Modular VIC Cards for the Cisco UC 560

Part Number

Description

VIC-4FXS/DID, VIC3-4FXS/DID

4-port FXS/DID module

VIC2-2FXS

2-port FXS module

VIC2-2FXO

2-port FXO module

VIC3-2FXS/DID

2-port FXS/DID module

VIC2-4FXO

4-port FXO module

VIC2-2BRI-NT/TE

2-port BRI NT/TE module

VWIC2-1MFT-T1/E1

1-port T1/E1 for voice (ISDN Primary Rate Interface [PRI] and channel associated signaling [CAS]); data is not supported

VWIC2-2MFT-T1/E11

2-port T1/E1 for voice (ISDN PRI and CAS); data is not supported

1A maximum of two T1/E1 cards are supported on a UC 560. VWIC2-2MFT-T1/E1 will not work on a UC560-T1E1-K9 model.

Licensing

The Cisco UC 560 includes 16 user licenses. These licenses enable the use of Cisco IP phones and allow users to access the IP PBX features, including voicemail. In addition, supplementary user licenses are bundled to help with deployments that need a few extra licenses. For additional licensing needs, the L-UC-PRO-8U= may be ordered. This increases the existing license count by eight. Table 5 lists the number of users supported based on the hardware/license configurations. The UC 560 also has built-in licenses for unified communications features. Table 4 lists the license count bundled with the system for each feature. Guidance for licenses associated with unified messaging on the UC 560 is included in Table 6.

Table 4. Licensing and User Capacity for the Cisco UC 560

License Configuration

Description

UC560 (FXO, BRI, or T1E1 model)

16 user licenses, 2 supplemental user licenses

UC560 (FXO, BRI, or T1E1 model) and 1 x L-UC-PRO-8U=

24 user licenses, 4 supplemental user licenses

UC560 (FXO, BRI, or T1E1 model) and 2 x L-UC-PRO-8U=

32 user licenses, 4 supplemental user licenses

UC560 (FXO, BRI, or T1E1 model) and 3 x L-UC-PRO-8U=

40 user licenses, 4 supplemental user licenses

UC560 (FXO, BRI, or T1E1 model) and 4 x L-UC-PRO-8U=

48 user licenses, 4 supplemental user licenses

UC560 (FXO, BRI, or T1E1 model) and 5 x L-UC-PRO-8U=

56 user licenses, 4 supplemental user licenses

UC560 (FXO, BRI, or T1E1 model) and 6 x L-UC-PRO-8U=

64 user licenses, 4 supplemental user licenses

UC560 (FXO, BRI, or T1E1 model) and 7 x L-UC-PRO-8U=

72 user licenses, 6 supplemental user licenses

UC560 (FXO, BRI, or T1E1 model) and 8 x L-UC-PRO-8U=

80 user licenses, 6 supplemental user licenses

UC560 (FXO, BRI, or T1E1 model) and 9 x L-UC-PRO-8U=

88 user licenses, 6 supplemental user licenses

UC560 (FXO, BRI, or T1E1 model) and 10 x L-UC-PRO-8U=

96 user licenses, 6 supplemental user licenses

UC560 (FXO, BRI, or T1E1 model) and 11 x L-UC-PRO-8U=

104 user licenses, 6 supplemental user licenses

Table 5. Feature Licensing for the Cisco UC 560

Feature

Number of Licenses Included

Virtual LANs (VLANs)

15

VPN tunnels1

20

Remote teleworker sites

20

Users per teleworker site

5

Multisite deployments

5

1Includes IP Security (IPsec), Secure Sockets Layer (SSL), or generic routing encapsulation (GRE) tunnels.

Table 6. Unified Messaging Licensing for the Cisco UC 560

Configuration

Unified Messaging Licenses

16-user system

24 mailboxes1

24-user system

40 mailboxes4

32-user system

48 mailboxes4

40-user system

56 mailboxes4

48-user system

64 mailboxes4

56-user system

72 mailboxes4

64-user system

80 mailboxes4

72-user system

92 mailboxes4

80-user system

100 mailboxes4

88-user system

108 mailboxes4

96-user system

116 mailboxes4

104-user system

124 mailboxes4

Default voicemail storage per mailbox

12 minutes

Sessions to voicemail and automated attendant

12

Internet Message Access Protocol (IMAP) sessions

202

1Any combination of personal mailboxes and general delivery mailboxes can be used. 32 hours of voicemail storage is available by default across all user configurations. For additional voicemail storage, a higher-capacity compact flash, 4 GB (UC500-4GB=) or 8 GB (UC500-8GB=), may be used.
2There are 20 simultaneous sessions available between IMAP Client and IMAP server. If all 20 sessions are used up, the remaining session requests will be rejected by the IMAP server. IMAP clients will automatically attempt to establish session with the server once some of the server ports are freed up. This does not limit the number of IMAP clients to 20.

Basic Call Center Capabilities

The Cisco UC 560 supports basic automatic call distribution (B-ACD) that can help answer outside calls with greetings and menus and allow callers to select the appropriate departments. B-ACD also provides managed call queues for calls that are waiting to be answered. Table 7 lists the B-ACD capabilities of the UC 560.

Table 7. Cisco UC 560 B-ACD Capabilities

Feature

Number

Hunt groups associated with B-ACD

10

Calls allowed in each call queue

30

Agents (members) for each hunt group

20

Statistics accumulated for all B-ACD groups

168 hours

Hunt groups used with automated attendant

3

In addition to B-ACD, the Cisco UC 560 integrates with Cisco Unified Contact Center Express (UCCX). UCCX works with up to a maximum of 12 users (agents and supervisor combined) on the UC 560.

Voice Resource Utilization

The Cisco UC 560 includes eight digital signal processors (DSPs) that enable digitized voice processing on the platform. The DSP resources available on the platform are used for various unified communications features, namely support of analog and digital VICs, prescheduled or ad hoc voice conference calls, and translation of digitized voice from a less complex codec (such as g711) to a more complex codec (such as g729)-typically used for deployments that use IP trunking (SIP or H.323) for PSTN access or multisite interconnection.
Each DSP can support 16 g711 channels or 8 g729 channels. This enables a total of 64 g711 channels on the Cisco UC 560. Table 8 indicates the DSP resource utilization for each feature. Tables 9 and 10 show a few deployment scenarios based on combinations of these features.

Table 8. DSP Resource Utilization on the Cisco UC 560

Feature

DSP Resource Utilization

Support for built-in FXS ports

4 channels

Support for built-in FXO ports

4 channels

Support for built-in music on hold (MoH) port

2 channels

Support for T1/E1 voice/WAN interface card (VWIC)

24 channels1

Transcoding (g711 to g729)

2 channels

Conferencing2

16 channels

1Total DSP resources will depend upon the number of channels provisioned in the T1.
2Conferencing always uses up an entire DSP. The rest of the features can share a DSP. The number of sessions available will vary depending upon the codec used in a conference call.

Tables 9 and 10 list the maximum sessions for either ad hoc conferencing or meet-me conferencing. DSP resources allocated for conferencing can be shared by both features, and a mix of these can be configured. Below are a few examples based on Table 9. The concept of sharing conferencing resources applies to Table 10 as well.
Ad hoc 56x8 Meet-me 0x0
Ad hoc 28x8 Meet-me 28x8
Ad hoc 56x4 Meet-me 7x32
The above examples indicate Sessions x Participant.
The Transcoding column lists the maximum number of transcoding sessions that the system can be configured for, for a given configuration of DSPs. For example, the first row in Table 9 indicates that a maximum of three transcoding sessions are available if seven DSPs are allocated for conferencing. If more transcoding sessions are required, DSP resources will need to be diverted from conferencing to transcoding. For example, in the second row of Table 9, one of the DSPs is dedicated to transcoding, leaving six DSPs for conferencing. Notice the increase in the number of transcoding sessions and the drop in the number of conferencing sessions.

Table 9. DSP Resources: Scenario 1

UC500 Model

Additional Voice Card (VIC)

SIP Trunk Preferred Codec

Ad-hoc Conference (Sessions x Participants)

Meet-me Conference (Sessions x Participants)

Comments

Transcoding

UC 560

None

No SIP Trunk or G.711

Up to a maximum of 56x8 or 104x4

Up to a maximum of 48x8 or 24x16 or 12x32

• 1 DSP for supporting voice ports and transcoding sessions
• Remaining 7 DSPs used for conferencing

A maximum of 3 transcoding sessions for this configuration

G.729

Transcoding sessions recommended

Up to a maximum of 12x8 or 24x4

Up to a maximum of 12x8 or 6x16 or 3x32

• 1 DSP for supporting voice ports and transcoding sessions
• 1 DSP reserved for transcoding
• Remaining 6 DSPs used for conferencing

A maximum of 11 transcoding sessions for this configuration

2FXS

2FXS/DID

2FXO

No SIP Trunk or G.711

Up to a maximum of 56x8 or 104x4

Up to a maximum of 56x8 or 28x16 or 14x32

• 1 DSP for supporting voice ports and transcoding sessions
• Remaining 7 DSPs used for conferencing

A maximum of 2 transcoding sessions for this configuration

G.729

Transcoding sessions recommended

Up to a maximum of 12x8 or 24x4

Up to a maximum of 12x8 or 6x16 or 3x32

• 1 DSP for supporting voice ports and transcoding sessions
• 1 DSP reserved for transcoding
• Remaining 6 DSPs used for conferencing

A maximum of 10 transcoding sessions for this configuration

4FXS

4FXS/DID

4FXO

2BRI NT/TE

No SIP Trunk or G.711

Up to a maximum of 56x8 or 104x4

Up to a maximum of 56x8 or 28x16 or 14x32

• 1 DSP for supporting voice ports and transcoding sessions
• Remaining 7 DSPs used for conferencing

A maximum of 1 transcoding sessions for this configuration

G.729

Transcoding sessions recommended

Up to a maximum of 12x8 or 24x4

Up to a maximum of 12x8 or 6x16 or 3x32

• 1 DSP for supporting voice ports and transcoding sessions
• 1 DSP reserved for transcoding
• Remaining 6 DSPs used for conferencing

A maximum of 9 transcoding sessions for this configuration

Table 10. DSP Resources: Scenario 2

UC500 Model

Additional Voice Card (VIC)

SIP Trunk Preferred Codec

Ad-hoc Conference (Sessions x Participants)

Meet-me Conference (Sessions x Participants)

Comments

Transcoding

UC 560

1MFT T1/E1

No. of Ch ≤ 6

No SIP Trunk or G.711

Up to a maximum of 56x8 or 104x4

Up to a maximum of 56x8 or 28x16 or 14x32

• 1 DSP for supporting voice ports, fractional T1/E1 and transcoding sessions
• Remaining 7 DSPs used for conferencing

0 session for 6 ch

1 session for 4 ch

2 sessions for 2 ch

G.729

Transcoding sessions recommended

Up to a maximum of 12x8 or 24x4

Up to a maximum of 12x8 or 6x16 or 3x32

• 1 DSP for supporting voice ports, fractional T1/E1 and transcoding sessions
• 1 DSP reserved for transcoding
• Remaining 6 DSPs used for conferencing

8 sessions for 6 ch

9 sessions for 4 ch

10 sessions for 2 ch

1MFT T1/E1

6 ≤ No. of Ch ≤ 22

No SIP Trunk or G.711

Up to a maximum of 48x8 or 96x4

Up to a maximum of 48x8 or 24x16 or 12x32

• 2 DSPs for supporting voice ports, and transcoding sessions
• 1 DSP reserved for transcoding
• Remaining 5 DSPs used for conferencing

0 sessions for 22 ch

1 session for 20 ch

2 sessions for 18 ch

And so on...

G.729

Transcoding sessions recommended

Up to a maximum of 10x8 or 20x4

Up to a maximum of 10x8 or 5x16

• 3 DSPs for supporting voice ports, and transcoding sessions
• 0 DSP reserved for transcoding
• Remaining 5 DSPs used for conferencing

8 sessions for 22 ch

9 sessions for 20 ch

10 sessions for 18 ch

And so on...

1MFT Full T1

No SIP Trunk or G.711

Up to a maximum of 40x8 or 80x4

Up to a maximum of 40x8 or 20x16 or 10x32

• 3 DSPs for supporting voice ports, and transcoding sessions
• Remaining 5 DSPs used for conferencing

A maximum of 7 transcoding sessions, disable conferencing for more transcoding

G.729

Transcoding sessions recommended

Up to a maximum of 10x8 or 20x4

Up to a maximum of 10x8 or 5x16

• 3 DSP for supporting voice ports, and transcoding sessions
• 0 DSP reserved for transcoding
• Remaining 5 DSPs used for conferencing

A maximum of 7 transcoding sessions, disable conferencing for more transcoding

1MFT Full T1

No SIP Trunk or G.711

Up to a maximum of 40x8 or 80x4

Up to a maximum of 40x8 or 20x16 or 10x32

• 3 DSPs for supporting voice ports, and transcoding sessions
• Remaining 5 DSPs used for conferencing

A maximum of 4 transcoding sessions, disable conferencing for more transcoding

G.729

Transcoding sessions recommended

Up to a maximum of 10x8 or 20x4

Up to a maximum of 10x8 or 5x16

• 3 DSP for supporting voice ports, and transcoding sessions
• 0 DSP reserved for transcoding
• Remaining 5 DSPs used for conferencing

A maximum of 4 transcoding sessions, disable conferencing for more transcoding

Localization

Cisco UC 500 series is enabled with localization for IP Phones, Voicemail and Dial Plan. Table 11 summarizes the localization support on the platform.

Table 11. Localization support on UC 500 Series

Hardware Specifications

The hardware specifications for the Cisco UC 560 include physical specifications, environmental specifications, power specifications, and regulatory compliance. Table 12 lists the physical specifications. Table 13 lists the power requirements for the platform. Table 14 provides the environmental specifications, and Table 15 shows the compliance information.

Table 12. Physical Specifications for the Cisco UC 560

Feature

Description

Packaging type

Rack Mount form factor (2 rack units high)

Console port (up to 115.2 kbps)

1

Auxiliary port1

1

1The auxiliary port on the Cisco UC 560 is the same as the console port. The port has the ability to auto-detect modem tones and switch over to the auxiliary port capability.

Table 13. Power Specifications for the Cisco UC 560

Feature

Description

AC input voltage

100 to 240V AC

AC input frequency

50 to 60 Hz

AC input current

3 to 1.5A (100 to 240V)

AC input surge current

30 to 60A (100 to 240V)

Power dissipation (AC)

67W

Table 14. Environmental Specifications for the Cisco UC 560

Feature

Description

Operating temperature

32° to 104°F

Operating humidity

• 10% to 85% noncondensing, operating
• 5% to 95% noncondensing, nonoperating

Nonoperating temperature

4° to 149°F (-20° to 65°C)

Operation altitude

• 104°F (40°C) at sea level
87.8°F (31°C) at 6000 ft (1800 m)
77°F (25°C) at 10,000 ft (3000 m)
• 34.7°F (1.5°C) per 1000 ft

Dimension
(H x W x D)

3.5 x 17.25 x 13.78 in.
(8.89 x 43.82 x 35.00 cm)

Power supply dimensions (H x W x D)

Internal power supply

Rack height

2 rack units (RU)

Weight (fully configured)

14.5 lb (6.58 kg)

Noise level (minimum and maximum)

Normal operating temperature:

• < 81°F (27°C): 37 dBA
• < 93°F (34°C): 44 dBA
• 54 dBA (at maximum fan speed)

Table 15. Regulatory Compliance for the Cisco UC 560

Category

Compliance

Safety

• IEC 60950-1
• AS/NZS 60950.1
• CAN/CSA-C22.2 No. 60950-1
• EN 60950-1
• UL 60950-1

Immunity

• EN 55024
• EN 300-386
• EN 61000-6-2
• EN 50082-1
• EN 55024 (CISPR 24)

Electromagnetic compatibility (EMC)

• FCC Part 15, ICES-003
• EN55022, CISPR 22
• AS/NZS
• CNS13438
• VCCI V-3
• EN 55024
• EN 300-386
• EN 61000-3-2
• EN 61000-3-3
• EN 50082-1
• EN 55024 (CISPR 24)
• EN 61000-4-2
• EN 61000-4-3
• EN 61000-4-4
• EN 61000-4-5
• EN 61000-4-6
• EN 61000-4-8
• EN 61000-4-11
• EN 61000-6-2

Telecommunications

• FXS/DID
• TIA-968-A3
• CS-03 Part I
• ACIF S002
• ACIF S003
• ANZ PTC200
• ISDN BRI S/T (voice and data BC)
• TIA-968-A3
• CS-03 Part VI
• TBR3
• ACIF S031
• ANZ PTC200
• MPMHAPT Japan Digital
• FXO
• TIA-968-A3
• CS-03 Part I
• TBR21
• MPMHAPT Japan Analog
• ACIF S002
• ACIF S003
• ACIF S004
• ANZ PTC200
• MOH interface
• ACIF S038
• ACIF S004
• TIA-464C